Legal Name
We will disclose without delay if requested.

Address
We will disclose without delay if requested.

Phone Number
We will disclose without delay if requested.
For inquiries, please use our [Contact Page] or email us.

Email Address
support@novnva.com

Head of Operations
We will disclose without delay if requested.

Additional Fees

• Worldwide shipping is free for orders of $78 USD and above.
• Orders below $78 USD are charged a flat worldwide shipping fee of $8.50 USD.
• Processing fees (e.g., PayPal or Stripe transaction fees) may apply.
• If your return causes your total to fall below the free shipping threshold, the original shipping cost will be deducted from your refund.

Exchanges & Returns Policy

＜Returns and exchanges requested by customers＞

• We only accept returns for damaged or incorrect items.
• Contact us within 14 days of receiving your order.
• Item must be unworn, unused, with tags still attached.
• Provide clear photo proof of the issue for approval.
• We do not accept returns for: incorrect size selection, change of mind, worn/washed/used items, sale items, or requests after purchase.

＜Returns and exchanges for defective goods＞

• Please contact us at support@novnva.com.
• We will refund or exchange with new products at our shipping cost.

Delivery Times
Orders are processed within 3–5 business days after payment is confirmed.
Delivery times vary by destination but typically arrive within 14–20 business days.
Delays may occur due to customs, holidays, weather, or unforeseen events.

Accepted Payment Methods

• Credit Card (via Stripe)
• PayPal

Payment Period

• Credit card payments are processed immediately.
• PayPal payments are processed at checkout.

Price
The sales price of each product is displayed on its respective product page (including consumption tax, where applicable).